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This website is operated by flowersfromme.ie
These terms and conditions (the 'Terms and Conditions') are the terms and conditions upon which flowersfromme.ie ('we/us') make this websites at the domain names www.flowersfromme.ie, mobile websites, and other related subdomain websites and services (collectively, the "Websites") available to you and any of our services which are accessible on or via the flowersfromme.ie Website. These Terms and Conditions govern your use of the flowersfromme.ie Website and or the flowersfromme.ie Service.
flowersfromme.ie TERMS AND CONDITIONS:
1.About The Products
2.About The Prices
3.About The Orders and Payments
4.About The Delivery and Delivery Conditions
5.About The Cancelation and Amendments
6.About The Returns Policy
7.About The Customer Care And Complaints Policy
8.About The Refunds Policy
9.About The Online Dispute Resolution And Alternative Dispute Resolution
10.About The Disclaimer
11.About The Promotional Codes
12.About The General
13.About To Use Mobile Telephone Numbers
14.About The Intellectual Property
15.About My Account Service-Terms and Conditions
16.About User Comments,Feedback and other Submissions
17.About Contact Us
Terms and Conditions
1.About The Products
All products as depicted on this flowersfromme.ie Website (as may be varied from me to me) are available almost everywhere in Dublin and Surrounds, or as otherwise directed. Certain product ranges are available in selected delivery areas only.
Certain flower and plant products may be delivered in bud to ensure longer life.
Some flower and plant products may be harmful or poisonous (some varieties of lilies, in particular, can be extremely toxic to cats). If you require further information before submitting an order, please contact Customer Care using the contact details.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice. Where possible flowersfromme.ie florist may contact the customer to agree a suitable substitution.
In the event that we are unable to supply all or part of your order (the product or any substitute product) to you at all, we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery date.
Products are delivered on the date you select at checkout during business hours, unless an other service is selected.
We guarantee the freshness of your fresh flowers for 7 days from the date of delivery/collection.
We guarantee at least 3 years for preserved flowers, preserved moss, dry flowers and foliage and faux flowers the date of delivery/collection.
The food items may contain allergens. Please see specific product pages for allergen information.
2.About The Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
3.About The Order and Payments
If you are looking for a personalized order, arrangement or a big custom design with fresh flowers, preserved flowers, dry flowers, faux flowers or preserved moss for your houses, offices, shops or hotels ,drop us an email on hello@flowersfromme.ie and we can discuss all the details.
You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, together with those of the intended recipient and all necessary payment details.
We accept payment by most major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from me to me.
By clicking on the 'Proceed to Checkout' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the flowersfromme.ie Website.
Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
We cannot accept orders from customers under the age of sixteen (16) years.
All of the information we request as part of either our ordering process or under these T&Cs are subject to our Privacy Statement.
4.About The Delivery and Delivery Conditions
Selected products are not available for delivery to certain areas. If this affects your order, we will advise you of these restrictions as soon as possible after you place your order.
We will show you on our booking system the first available delivery date for your chosen item when you are placing your order.
To avoid problems or delays with delivery, please ensure that you have included the full address details of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered flowersfromme.ie florist, may contact you and or the recipient to confirm delivery details to enable delivery to be made.
Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a third-party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance.
Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact Customer Care for further information using the contact details.
Please be aware that the courier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
Please note that where the courier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery.
In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to indicate a preferred delivery me within the order process. Whilst every effort will be made to ensure your order is delivered prior to the me selected, no guarantee for delivery by the me specified can be given. To assist us in meeting your preference, please ensure your order is placed at least 3 working days prior to the preferred delivery me.
Before placing your order, please review if you are selected a minimum 3 days ahead of delivery and prices.
Please note that as flowers are a perishable product, in the event that you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Delivery Conditions
Some delivery services are subject to availability. Some delivery services may be withdrawn without notice during busy periods. Some delivery cut off times and days may vary without notice during busy periods. At certain times of the year delivery prices may vary. Deliveries are not generally available on bank holidays. If you request delivery to remote areas which are not normally delivered to by flowersfromme.ie you will be advised of any additional charges as soon as possible upon receipt of your order. There are some locations where we do not deliver floral products ourselves, in this event your floral product will still be arranged by flowersfromme.ie florist but delivery will be via a specially selected courier. Please note the following: Delivery Charges are shown at checkout Minimum Delivery charge is €9.95 euro in Dublin 9, after 10km (radius) from the our location , 20 Coolgreena Road,Beaumont,Dublin 9, will be calculate with 1euro/km. Deliveries are not available to all locations on bank holidays. Orders received on a bank holidays for areas where we do not have a delivery service will be processed the next work days. Delivery is also not available for specific times. Please see Delivery Conditions section for further details relating to courier deliveries. Delivery will normally be made anytime between 7am and 8pm.
Sunday Delivery is available at a no extra charge but is restricted to certain delivery locations. Deliveries will be made anytime between 7am and 8pm. If for any reason, your requested delivery slot is not available, a member of our customer service team will contact you via the details you provide.
International Delivery flowersfromme.ie does not offer overseas delivery
Click & Collect Currently we doing between 7a.m.-8p.m. every day at our location 20 Coolgreena Road ,Beaumont,Dublin9.
5.About The Cancellation or Amendments
If for any reason you wish to change or cancel your order, please contact us via email urgently in that day: hello@flowersfromme.ie and provide the following information: Order number(s) Name of customer(s) Billing address of customer(s) Name of recipient(s) Please give 72 hours' notice before the requested delivery date. Returns Policy
We regret that you may not cancel or return an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if at the me you seek to cancel, the customisation process has begun.
In respect of non-perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. flowersfromme.ie has the right to deduct an amount for diminished value of goods.
You are entitled to cancel any payment at any me where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re- credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6.About The Return Policy
Due to the perishable nature of flowers, flowersfromme.ie cannot accept return of fresh flowers, once dispatched.
Because fresh flowers are a perishable, flowersfromme.ie do not accept responsibility for the cost of returns.
If the flowers are from the category preserved flowers, dry flowers, faux flowers and preserved moss they can be return in 4 days from the delivery date.
Where you wish to return flowers to us, you will be liable for the cost of delivery to us.
Should you wish to return flowers please ship to us at flowersfromme.ie 20 Coolgreena Road, Beaumont, Dublin 9, Ireland D09NR13
The package should clearly indicate your order number.
In the event that non flower items need to be returned, these should be returned to the premises of flowersfromme.ie 20 Coolgreena Road, Beaumont, Dublin 9 ,D09NR13. The package should clearly indicate your order number.
7.About The Customer care and Complaints Policy
In this section we provide information on how to contact us and on the responsibilities of flowersfromme.ie in the event that you need to make a complaint.
In the event that you are not satisfied with the flowersfromme.ie Service any complaints should be addressed, in the first instance, by email: hello@flowersfromme.ie or by post to: flowersfromme.ie, 20 Coolgreena Road,Beaumont,Dublin 9,Ireland,D09NR13. Remember to mention your order number and a telephone number to reach you on.
Customer Care flowersfromme.ie is also available, from 7am until 8pm Monday to Sunday, on 0877179460. You can leave a voice message on the above number at any time, particularly outside these hours which will be responded to as soon as possible.
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint as soon as you possibly can but otherwise within 1 working day of the date of delivery or intended delivery of your purchase.
In the event of any complaint with either the product or the service, please contact us immediately via any of the methods mentioned above and we will do all we can to put the situation right for you. Where delivery could not be completed through no fault of flowersfromme.ie, we will be happy to send a full replacement or to provide a voucher (credit) to the full value for use at a future date. Complaints in regard to delivery are subject to the conditions in our delivery conditions in section above.
In the event that it is agreed by flowersfromme.ie, that we are at fault, we will be happy to send a full replacement or to provide a voucher (credit) to the full value for use at a future date or give you your money back, in accordance with the following refunds policy.
8.About The Refunds Policy
This section provides information on how refunds will be handled by flowersfromme.ie, in the event that a refund has been agreed by flowersfromme.ie. In any such circumstance, flowersfromme.ie promises to make the refund simple and easy.
Entitlement to refunds is subject to the entirety of these terms and conditions. A refund is available only in circumstances where flowersfromme.ie has accepted responsibility and has agreed that a refund is to be made.
Should we agree that you are due a refund, we will return the payment to the card on which the original payment was made. Refunds made in this way will be returned to your account with your card provider. flowersfromme.ie will issue that refund immediately, however, it may take some days to appear on your card account. Delays should be raised with your card provider.
If your refund is in the form of a credit / voucher, this voucher will be sent via email from hello@flowersfromme.ie. Kindly ensure that the aforementioned email is added to your safe list on your email client / service.
9.About The Online Dispute Resolution(ODR) and Alternative Dispute Resolution(ADR)
Under European Legislation, if you are not able to resolve any customer service issue you may have with a product or service you have purchased via our website or by telephone you may wish to consider an Alternative Dispute Resolution. For further information please visit the European Online Dispute Resolution Platform htp://ec.europa.eu/consumers/odr/.
10.About The Disclaimer
Whilst we agree to use all reasonable endeavours to ensure that the flowersfromme.ie Website and/or the flowersfromme.ie Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the flowersfromme.ie Website and/or the flowersfromme.ie Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the flowersfromme.ie Website and/or the flowersfromme.ie Service impossible or impractical.
We accept liability for death or personal injury arising from our negligence.
Subject to clause our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of 5 times the price you have paid for the products supplied.
Subject to clauses above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the flowersfromme.ie Website and/or the flowersfromme.ie Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these terms and conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
Subject to clause above we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control flowersfromme.ie understands that it is under a legal duty to supply goods that are in accordance with the contract.
11.About The Promotional Codes
flowersfromme.ie promotional codes (also referred to as 'voucher codes') can be used against purchases made on flowerfromme.ie for delivery to Republic of Ireland.
Promotional codes must be entered in the relevant section of the order process on flowersfromme.ie. We are unable to apply a promotional code to orders already placed.
Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients.
Promotional codes may also be set to a maximum number of redemptions - if we are not able to accept the promotional code you have entered it will be because the code has expired or the maximum redemption level for the promotion has been met. We will advise you accordingly in the order process and the discount will not be applied.
Selected promotional codes may be restricted for use against specified products - where possible, details of any restrictions will be communicated at the point where we promote the promotional code to you.
Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
Where the promotional code entitles you to a percentage discount, the discount will not be applied to the delivery charge ('delivery' includes additional delivery services, which are charged in conjunction with flowersfromme.ie delivery, for example 'am/pm delivery' charge).
Where the promotional code entitles you to a free delivery offer, this will be for flowersfromme.ie standard delivery (next day or nominated) charged at €9.95. Certain delivery dates however incur additional charges, such as delivery on Sundays or public holidays etc.
Promotional codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered.
We cannot be held responsible for non-availability of flowersfromme.ie which may prevent use of promotional codes.
Changes to these terms of use may be made at any time.
flowersfromme.ie promotional codes are not valid when purchasing flowersfromme.ie Gift Cards but can be used in conjunction with an flowersfromme.ie Gift Card to make a purchase on www.flowersfromme.ie
12.About The General
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the flowersfromme.ie Website and/or the flowersfromme.ie Service from time to time. We will post any changes on the flowersfromme.ie Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the flowersfromme.ie Service or flowersfromme.ie Website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
Additionally, we reserve the right to suspend, restrict or terminate access to the flowersfromme.ie Website and/or the flowersfromme.ie Service for any reason at any time.
These terms and conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the flowersfromme.ie Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these terms and conditions shall prevail. If any of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these terms and conditions and as stated in our Privacy Policy.
A person who is not a party to the agreement between you and us has no rights under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act.
In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject mater hereof.
Your purchase will be deemed to have occurred in the Republic of Ireland. These terms and conditions shall be governed by and construed in accordance with the Laws of the republic of Ireland and the parties agree to submit to the exclusive jurisdiction of the courts of the Republic of Ireland.
13.About To Use of Mobile Telephone Numbers
Calls to mobile telephone numbers are charged at your standard rate.
14.About The Our Intellectual Property
All other rights, including copyright, in this flowersfromme.ie Website are owned by flowersfromme.ie. Any use of this flowersfromme.ie Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Flowers from M.E. You may not modify, distribute or repost something on this flowersfromme.ie Website for any purpose.
The word mark "Flowers from M.E." is a registered trade mark owned by Flowers from M.E. Any use of the 'Flowers from M.E.' trade mark should be accompanied by an acknowledgement that the word is a registered trade mark of Flowers from M.E.
15.About My Account Service-Terms and Conditions
The flowersfromme.ie 'My Account' service (also referred to as the 'Service' hereafter) is provided as a complimentary feature by flowersfromme.ie ('flowersfromme.ie') for your personal use subject to these terms and conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service.
To register with the Service you must be eighteen years of age or over.
When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).
If flowersfromme.ie has reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend use of the Service.
You must ensure that the details you provide on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the 'About Me' Personal Profile section of My Account. This will ensure that the Service we provide is accurate and up to date.
Use of the Service is intended to assist with purchases to be made via the flowersfromme.ie Website. The Service must not be used for the following purposes: Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Gaining unauthorised access to other computer systems. Interfering with any other person's use or enjoyment of the flowersfromme.ie Website.
flowersfromme.ie reserves the right to refuse to post material on the flowersfromme.ie Website or to remove material already posted.
Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
These terms and conditions operate in conjunction with general Terms & Conditions of the flowersfromme.ie Website governing overall use and order placement. We are committed to protecting your privacy; further information is contained within our Privacy Policy.
We have obligations in relation to your personal information under the Data Protection Act. Some of the information you provide may be "sensitive" information under the act (i.e. information on "delicate" maters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexuality etc). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.
16.About User Comments,Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
17.About Contact Us
If you have any queries please contact us :
By email: hello@flowersfromme.ie
By post: 20 Coolgreena Road,Beaumont,Dublin 9,Ireland
Customer Care is also available, any time from Monday to Sunday on 0877179460
You can leave a message on the above number at any time, which will be responded to as soon as possible